These terms apply to work done by KM Creative Digital Solutions (Pty) Ltd, trading as KM Digital Solutions (registration 2025/732825/07). A signed quote or written agreement for a specific project takes precedence over these general terms where they differ.

Quotes and pricing

  • Prices shown on this website, including the estimator, are indicative starting ranges in South African Rand, not binding quotes. Every engagement is confirmed with a written scope and quote.
  • Once-off amounts and monthly fees are always quoted separately.
  • Advertising budget is never included in our fees. It is paid by you directly to the advertising platform (Google, Meta or LinkedIn).
  • No VAT is charged. KM Digital Solutions is not currently a registered VAT vendor.

The five business day website build

  • The five business day delivery applies to standard marketing websites. E-commerce and larger builds are scoped separately with their own timelines.
  • The delivery clock starts only once the deposit has been paid, the brief and scope have been approved, and the required content, brand assets and access have been supplied.
  • If content, access or approvals are delayed on the client side, the clock pauses and we confirm the revised delivery date in writing.

Payment

  • Once-off projects require a deposit before work starts; the balance is due on delivery, as set out in the quote.
  • Monthly services are billed in advance. A monthly service that starts before the 15th of the month is billed for the full first month; one that starts on or after the 15th is billed for half of it.
  • Invoices are payable within 14 days of the invoice date unless the quote says otherwise.
  • We may pause work on accounts that are materially overdue, after telling you first.

What we need from you

Timely content, feedback, approvals and access to the accounts and systems the work depends on. Where a deliverable waits on client input, timelines shift accordingly.

Ownership and portfolio

  • On full payment, you own the final deliverables produced for you (your website, content and creative).
  • Third-party components (fonts, plugins, stock assets, platform subscriptions) remain subject to their own licences.
  • We may show completed work in our portfolio and case studies. If you prefer we do not, tell us in writing and we will not.

Term, notice and price reviews

  • Monthly services have an initial term of six months from the start date.
  • After the initial term, a monthly service can be cancelled with 30 days' written notice.
  • Monthly fees increase in line with South African CPI (Stats SA headline inflation) once a year, from the first anniversary of the start date.
  • Work completed and costs committed up to the effective date of cancellation remain payable.
  • Once-off projects, such as a website build, carry no ongoing term.

What we do not promise

We work with skill and care, and we report honestly on results. We do not guarantee specific search rankings, lead volumes or revenue outcomes, and you should be cautious of anyone who does. Marketing performance depends on factors beyond any agency's control.

Liability

To the extent permitted by law, our total liability for any claim arising from our services is limited to the fees you paid us for the specific work giving rise to the claim, and we are not liable for indirect or consequential loss.

Personal information

We process personal information as described in our Privacy Policy, in line with POPIA.

General

These terms are governed by South African law. If any clause is found unenforceable, the rest remain in force. Questions about these terms: milan@km-digitalsolutions.com.